We are committed to delivering high-quality products and exceptional customer service. We aim to ensure complete satisfaction for our customers. We uphold a policy of taking full responsibility for any errors attributable to us. Additionally, we exercise flexibility and consider individual circumstances, addressing issues on a case-by-case basis when appropriate.

Refunds vs. Replacements: We prioritize sending a replacement over issuing a refund whenever possible.

We offer refunds or replacements under the following circumstances:

1. Damaged Products: If the product arrives damaged due to shipping or handling.
2. Lost Orders: If the product does not arrive well after the expected delivery date.
3. Late Orders: If the order is lost in transit and the shipping time exceeds the general shipping timeframe, causing a return or refund request. This is typically handled on a case-by-case basis.

We do not offer refunds or replacements under the following circumstances:

1. Dislike of Product.
2. Incorrect Size Selection: If you select the wrong size when ordering the product
3. Production and Shipping Times: If the order is still within the specified maximum production and shipping times.
4. Delivered but Not Received: If the tracking for your order shows delivered, but you have not received the package. (Note: While we understand this can be frustrating, we recommend checking with the carrier and your local postal service. In some cases, we may review this on a case-by-case basis.)